About Us - Process
First contact is established with the General management and the Product development team. These teams will remain the single points of contact until the first orders are launched and the operating learning curve has been through.
Then each client project and order processing is managed by a Senior Merchandiser and his team. The Senior Merchandiser acts as a Project Manager in charge of the day-to-day tracking and coordination of all parties - suppliers, QCs and logistics departments - involved in the project.
The Senior Merchandiser is the daily contact of customer for tracking and tracing its order progress. As Business relationship evolves, a team can be fully dedicated to a client. The Administration department designates a contact person for the customer for all shipping, invoicing and financial information exchange relative to the order management.
It is common to start a relationship with trial orders. Ohanasia considers these orders to be a co-investment. As such, we require the client to participate in the product development, customization and delivery costs, as we take on our charge the sample costs. Low quantity orders are accepted at this trial stage.
Typical trading orders are managed as a project and follow a standard process:
Quotation starts from the client specific request or from a product selected in our catalog,
In case of exclusive product development, time & effort as well as potential costs for moulds and prototypes are charged,
Customer confirms order based on: unit price quotation, minimum quantities, complete and detailed technical files, approval sample, scheduling and delivery date
For clients with regular orders and significant development costs, Ohanasia can consider co-development on targeted original designs, for non competing markets.